FDPINS takes a great deal of pride in the
relationships we've developed with our customers.
Our reputation was earned by providing custom
products of the highest quality combined with
outstanding customer service. Online purchases and
transactions bear risks for both buyers and sellers.
We recognize these risks and have listed our terms
and conditions for your review. All sales are
governed by these terms and conditions. We value our
customers and if you have questions or concerns
please don't hesitate to contact us.
FDPINS is responsible for:
- Standing behind our products 100%.
FDPINS backs each and every product we manufacture
with our 100% Quality Guarantee. We will replace
(at no additional charge to you) any defective
custom product. We only require that you submit
your written claim of defective product to us
within 30 days of receipt. For purposes of this
Agreement, the term "defect" or "defective" means
a manufacturing error.
- Giving you accurate information.
Prior to starting production, you will receive via
e-mail a digital proof of your final custom-made
product. This high-quality digital proof will
allow you to spell check, verify color, size and
make any additional changes or corrections prior
to starting production. The "size" of your lapel
pin is determined by measuring the widest or
tallest point of your design.
-
We use the Pantone (PMS) color
matching system, and it is important that you
indicate your color choices using Pantone PMS
numbers. Visit the Pantone color matching system
at
www.pantone.com.
Special Note - All computer monitors/ printers do
not display colors in the same way, you should
confirm your color choice by consulting a local
art store and/or professional printer.
- Confirming your order. Prior
to production, you will receive an order
confirmation letter via email. This order
confirmation will contain (1) written
specifications of your order (including pricing,
type, size, quantity, colors, and the estimated
production time), (2) a finalized digital proof
(incorporating any additional changes or
corrections), and (3) a link to our terms and
conditions page. If the written
specifications/finalized digital proof meet your
satisfaction, just send us your approval via reply
e-mail, and we will commence the production
process immediately.
- Producing your order correctly & on
time. Once we have obtained your approval
on the order confirmation described above, we will
produce your order within 14 to 21 days.
*Offset Printed lapel pins
require 14-16 days to manufacture. 3-D molded
lapel pins require 14-21 days to manufacture. Zinc
Alloy lapel pins require 16-18 days to
manufacture. Dual-Plated lapel pins require 18-21
days to manufacture. Blinking or LED-lighted lapel
pins require 14-16 days to manufacture.
Large or specialty orders may require additional
production time. Replacement orders are subject to
the same production time frames (as set forth
above) as the original order. For more
information, please speak to your sales
representative. Your finished order will be
shipped via FEDEX, UPS Priority, or USPS Priority directly to the
address you specify.
Listening to you! We want this to
be the best experience you have ever had when
ordering custom promotional products! If you have
concerns, constructive criticism, or compliments,
we'd love to hear from you. Phone us at 1-865-599-2038 or contact us via email at
info@fdpins.com .
You are responsible for:
- Legal ownership of any and all logos,
trademarks and copyrights. By submitting
your design to FDPINS, you warrant that you have
the legal right to reproduce (or have reproduced)
any logos or other images associated with your
order. You also certify that the production of any
images you submit does not infringe on any other
person/entity's intellectual property rights.
- Giving due attention to the proof
provided. Once you receive the digital
proof, carefully review it in detail. Please give
special attention to (1) the design you have
chosen, (2) the spelling of words you have chosen,
and (3) the colors you have chosen. If there are
no changes or corrections to your proof, return
your approval to us via email. This is
your signal to us that the order has been
approved. Because we are producing a
custom-made product with no market available for
cancelled orders, an approved order may not be
cancelled for any reason.
- Shipping Your Product. Its
our goal to have your product delivered to you on
or before the date you need it. We hope you
understand, however, that we cannot guarantee our
deliveries nor be held responsible for delays in
shipping which are beyond our control, such as
inaccurate/undeliverable address information,
U.S./Foreign Customs procedures, the misrouting of
your package by UPS, or the unavailability of the
addressee. In addition, there will be a shipping
charge if the product is to be shipped to a
location outside of the United States.
Legal Details:
All sales are final. Due to the
custom nature of the products we manufacture, all
sales are final. Once an order has been placed, it
may not be canceled for any reason.
FDPINS does not issue refunds, give credits or offer
discounts. As mentioned previously, if one of the
products we manufacture is found to be defective, we
will gladly replace it (at no additional charge to
you). We only require that you submit your written
claim of defective product to us within 30 days of
receipt.
Disclaimer of Warranty. WE DO NOT
WARRANT OR GUARANTEE THE MERCHANTABILITY OR FITNESS
OF THE PRODUCTS WE MANUFACTURE FOR ANY PARTICULAR
PURPOSE, USE OR EVENT.
In the event that a legal dispute arises, it is
agreed that the exclusive jurisdiction and venue for
such a dispute is Anderson County, Tennessee, USA., and
that the prevailing party is entitled to an award of
reasonable attorney's fees before trial or hearing,
during trial or hearing, after trial or hearing,
and/or appeal. Should FDPINS be named in a
copyright/trademark infringement lawsuit arising out
of FDPINS use of a copyright/trademark protected
item provided by you for use in your product, you
agree to indemnify FDPINS for any damages and/or
litigation-related expenses borne by FDPINS.
All of the products displayed on this web site
containing corporate logos or registered trademarks
are shown only to illustrate the reproduction
capabilities of FDPINS. Purchase of merchandise from
FDPINS in no way, shape or form grants you
permission to reproduce logos, nor does it transfer,
grant or lease ownership of any logos or trademarks
to you.
Disclosure.
FDPINS assumes that its customers have the rights
for usage on all trademarked and/or copyrighted
logos and designs sent to us for reproduction. We
will assume no liability in any trademark or
copyright infringement disputes. The purchaser
agrees to assume any liability resulting from
actions or demands brought against us or PATENT or
COPYRIGHT Infringements.
The designs pictured on this website are not for
sale nor do they imply endorsement; they have been
reproduced only as examples of the style and quality
of the products available. Some or all of the
pictures portrayed on this site are manufacturers
samples and are considered to be the property of the
manufacturer and/or end user.
We reserve the right to use all pins we produce or
are provided to us by our manufacturer in our
advertising and marketing campaign.
We are not liable for
any typographical errors on this website.
We look forward to a long relationship with you
and value your business!
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