Terms, Conditions and Guarantees

FDPINS takes a great deal of pride in the relationships we've developed with our customers. Our reputation was earned by providing custom products of the highest quality combined with outstanding customer service. Online purchases and transactions bear risks for both buyers and sellers. We recognize these risks and have listed our terms and conditions for your review. All sales are governed by these terms and conditions. We value our customers and if you have questions or concerns please don't hesitate to contact us.

FDPINS is responsible for:

• Standing behind our products 100%. FDPINS backs each and every product we manufacture with our 100% Quality Guarantee. We will replace (at no additional charge to you) any defective custom product. We only require that you submit your written claim of defective product to us within 30 days of receipt. For purposes of this Agreement, the term "defect" or "defective" means a manufacturing error.
   
• Giving you accurate information. Prior to starting production, you will receive via e-mail a digital proof of your final custom-made product. This high-quality digital proof will allow you to spell check, verify color, size and make any additional changes or corrections prior to starting production. The "size" of your lapel pin is determined by measuring the widest or tallest point of your design.
   
• We use the Pantone (PMS) color matching system, and it is important that you indicate your color choices using Pantone PMS numbers. Visit the Pantone color matching system at www.pantone.com. Special Note - All computer monitors/ printers do not display colors in the same way, you should confirm your color choice by consulting a local art store and/or professional printer.
   
• Confirming your order. Prior to production, you will receive an order confirmation letter via email. This order confirmation will contain (1) written specifications of your order (including pricing, type, size, quantity, colors, and the estimated production time), (2) a finalized digital proof (incorporating any additional changes or corrections), and (3) a link to our terms and conditions page. If the written specifications/finalized digital proof meet your satisfaction, just send us your approval via reply e-mail, and we will commence the production process immediately.
   
• Producing your order correctly & on time. Once we have obtained your approval on the order confirmation described above, we will produce your order within 14 to 21 days.
  
  *Offset Printed lapel pins require 14-16 days to manufacture. 3-D molded lapel pins require 14-21 days to manufacture. Zinc Alloy lapel pins require 16-18 days to manufacture. Dual-Plated lapel pins require 18-21 days to manufacture. Blinking or LED-lighted lapel pins require 14-16 days to manufacture.
  
  Large or specialty orders may require additional production time. Replacement orders are subject to the same production time frames (as set forth above) as the original order. For more information, please speak to your sales representative. Your finished order will be shipped via FEDEX, UPS Priority, or USPS Priority directly to the address you specify.
  
  Listening to you! We want this to be the best experience you have ever had when ordering custom promotional products! If you have concerns, constructive criticism, or compliments, we'd love to hear from you. Phone us at 1-865-599-2038 or contact us via email at info@fdpins.com .

You are responsible for:

• Legal ownership of any and all logos, trademarks and copyrights. By submitting your design to FDPINS, you warrant that you have the legal right to reproduce (or have reproduced) any logos or other images associated with your order. You also certify that the production of any images you submit does not infringe on any other person/entity's intellectual property rights.
  
   
• Giving due attention to the proof provided. Once you receive the digital proof, carefully review it in detail. Please give special attention to (1) the design you have chosen, (2) the spelling of words you have chosen, and (3) the colors you have chosen. If there are no changes or corrections to your proof, return your approval to us via email. This is your signal to us that the order has been approved. Because we are producing a custom-made product with no market available for cancelled orders, an approved order may not be cancelled for any reason.
  
   
• Shipping Your Product. Its our goal to have your product delivered to you on or before the date you need it. We hope you understand, however, that we cannot guarantee our deliveries nor be held responsible for delays in shipping which are beyond our control, such as inaccurate/undeliverable address information, U.S./Foreign Customs procedures, the misrouting of your package by UPS, or the unavailability of the addressee. In addition, there will be a shipping charge if the product is to be shipped to a location outside of the United States.
   

Legal Details:

All sales are final. Due to the custom nature of the products we manufacture, all sales are final. Once an order has been placed, it may not be canceled for any reason.
FDPINS does not issue refunds, give credits or offer discounts. As mentioned previously, if one of the products we manufacture is found to be defective, we will gladly replace it (at no additional charge to you). We only require that you submit your written claim of defective product to us within 30 days of receipt.

Disclaimer of Warranty. WE DO NOT WARRANT OR GUARANTEE THE MERCHANTABILITY OR FITNESS OF THE PRODUCTS WE MANUFACTURE FOR ANY PARTICULAR PURPOSE, USE OR EVENT.

In the event that a legal dispute arises, it is agreed that the exclusive jurisdiction and venue for such a dispute is Anderson County, Tennessee, USA., and that the prevailing party is entitled to an award of reasonable attorney's fees before trial or hearing, during trial or hearing, after trial or hearing, and/or appeal. Should FDPINS be named in a copyright/trademark infringement lawsuit arising out of FDPINS use of a copyright/trademark protected item provided by you for use in your product, you agree to indemnify FDPINS for any damages and/or litigation-related expenses borne by FDPINS.

All of the products displayed on this web site containing corporate logos or registered trademarks are shown only to illustrate the reproduction capabilities of FDPINS. Purchase of merchandise from FDPINS in no way, shape or form grants you permission to reproduce logos, nor does it transfer, grant or lease ownership of any logos or trademarks to you.

Disclosure.
FDPINS assumes that its customers have the rights for usage on all trademarked and/or copyrighted logos and designs sent to us for reproduction. We will assume no liability in any trademark or copyright infringement disputes. The purchaser agrees to assume any liability resulting from actions or demands brought against us or PATENT or COPYRIGHT Infringements.

The designs pictured on this website are not for sale nor do they imply endorsement; they have been reproduced only as examples of the style and quality of the products available. Some or all of the pictures portrayed on this site are manufacturers samples and are considered to be the property of the manufacturer and/or end user.

We reserve the right to use all pins we produce or are provided to us by our manufacturer in our advertising and marketing campaign.

We are not liable for any typographical errors on this website.

We look forward to a long relationship with you and value your business!